Recognition of positive / negative balances
Accuracy of the Document Matching is not always satisfactory. If a bank statement has a figure which is appearing as both negative and positive (e.g: -10000 and 10000), the software sometimes picks up negative figure when we are vouching the positive figure and vice versa.
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GosiaK
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Thanks for your feedback on this. The development team are aware of this issue that can happen in some cases, they're investigating and working towards a solution. If you're having problems with this we'd recommend to reach out to our support team for assistance: https://knowledge.datasnipper.com/kb-tickets/new
